Shipping Policy

Last Updated: June 2026

At BrandisPetShop, we are committed to delivering your pet essentials quickly and safely. Please review our shipping policy below before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, processing times may be slightly longer. (X Pet Shop)

Shipping Time

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Europe: 7–18 business days

• Other International Locations: 10–20 business days

Delivery times are estimates and may vary due to customs inspections, weather conditions, carrier delays, or high-demand periods. (X Pet Shop)

Shipping Costs

• We offer Free Standard Shipping on all orders.

• Any applicable expedited shipping options and costs will be displayed at checkout. (X Pet Shop)

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available. (X Pet Shop)

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

BrandisPetShop is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for reshipment. (Buddies Pet Shop)

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. (Buddies Pet Shop)

Delayed or Lost Packages

While we work closely with our shipping partners, BrandisPetShop cannot guarantee delivery dates. If your package is significantly delayed or appears lost, please contact our support team, and we will assist you in locating your shipment. (Buddies Pet Shop)

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund where applicable. (BritPetShop)

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: support@brandispetshop.com

Thank you for shopping with BrandisPetShop. We appreciate your trust and look forward to serving you and your pets. 🐾