Last updated: 16-12-2025
We want you and your pets to be completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
Eligible Returns
Items may be returned if they meet the following conditions:
The product is unused, unopened, and in its original packaging
The return request is made within 7–14 days of delivery
Proof of purchase or order number is provided
Non-Returnable Items
The following items cannot be returned:
Opened or used pet food and treats
Health and hygiene products once opened
Grooming services already provided
Customized or clearance items
Products damaged due to misuse
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery. Provide photos and your order details so we can resolve the issue quickly with a replacement or refund.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Exchanges
Exchanges are available for eligible items, subject to stock availability. Please contact our support team to request an exchange.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrectly delivered.
How to Request a Return
To initiate a return, please contact our customer support team with your order number and reason for return.
Email: info@example.com
Phone: 0000 – 123 – 456789
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Changes will be effective once posted on our website.
